Web Conferencing Cart: Troubleshooting

If the tactile display does not show the Zoom Room welcome it may be because the display input selection is not set to HDMI1. To set the correct input:

Tap the interactive display and wait several seconds for the control menu to appear at the bottom of the screen.

Tap on HDMI1 in the Input selection section.

Tap on Close.

The control menu remains hidden when a menu other than the control menu is displayed.

When the displayed object is closed or one taps on the screen, the control menu appears.

Tap the tactile display to bring up the Zoom meeting control bar, shown below. Next, tap the pencil icon on the left of the tactile display to bring up the Zoom annotation tool.

The native annotation tool provided by the tactile display are different than those used in a Zoom meeting. The former, shown below, relates to the local whiteboard, which is independent of Zoom.

See Annotation Tool Missing During a Zoom Meeting for information on how to bring up the Zoom annotation tool.

Tap the tactile display 1-2 times to hide the following menu shown at the bottom of the display.

The Web Conferencing Cart may already be sharing content. This may automatically happen when an HDMI cable is connected between the BYOD and the cart.

If the Sharing Content icon is red, tap it then tap Stop Sharing.

You should now be able to share content from your computer (BYOD).

First, ensure that the meeting controls are not auto-hiding by moving your mouse to the top then the bottom of the Zoom meeting window. If the meeting controls remain hidden proceed as follows.

Cause 1

Zoom may be configured to hide the meeting controls. To confirm this enter Ctrl+Alt+Shift+H to reveal the controls.

Cause 2

The meeting controls on the computer (BYOD) previously used for a Zoom meeting were moved to an extended display. A symptom of this scenario is that the meeting controls are visible on the computer task bar, but clicking on the controls window has no effect.

To remedy the situation:

1. Leave the Zoom meeting
2. Disconnect the HDMI cable from the BYOD
3. Connect the HDMI cable labeled HDMI IN 3 to the BYOD (a direct connection to tactile display)
4. Change the HDMI input on the tactile display to HDMI3
   • Tap the display to bring up the control menu
   • Tap HDMI3 in the menu
5. Extended on the BYOD display to the tactile display
6. Join the Zoom meeting
7. Share the screen
8. Move the meeting controls to the BYOD screen
9. Leave the Zoom meeting
10. Change the HDMI input on the tactile display to HDMI1
    • Tap the display to bring up the control menu
    • Tap HDMI1 in the menu
    • Tap Close to minimize the control menu
11. Remove the HDMI cable for the BYOD
12. Connect the previous HDMI cable to the HDMI
13. Join the Zoom meeting

At this point the meeting controls should have returned to normal.

This typically happens when the equipment has been off for an extended period, causing the system time to be significantly different than today’s date.

To remedy, allow the Zoom Room Controller to update its time then restart the system.