The Neuro-Patient Resource Centre has a dedicated staff of library professionals whose job it is to answer questions from patients.
We have listed some frequently asked questions below. If you don't find the answer you are looking for, ask us your questions by visiting us at The Neuro in room 354, emailing us at infoneuro [at] muhc.mcgill.ca or calling us at 514-398-5358.
Here are answers to some frequently asked questions.
What hours are you open?
We are open from 9am to 4pm from Monday to Friday, and we are closed on weekends.
How can I connect to the Wi-Fi?
You will need to have an email address to access the internet.
You can find step-by-step instructions on how to connect to the internet here.
Can I access a printer, photocopier or scanner?
Yes, these services are offered for free in the Neuro-Patient Resource Centre, room 354
Can I use a computer?
Yes, you can use the computer in the Neuro-Patient Resource Centre (room 354) or the computer in the patients and family room (room 346)
Can I request a book that you don't have?
We do not offer interlibrary loans, however if you have any book recommendations for our collection, feel free to submit them to us by filling out the form here.
Do you enforce late fees for books?
No, there are no late fees
How many books can be borrowed at a time?
Three items may be borrowed at a time.
How long is the loan period?
Materials may be borrowed for three weeks.
How can I renew my book?
You can renew books for an additional three weeks either by coming into the centre, by email (infoneuro [at] muhc.mcgill.ca) or by phone (514-398-5358).
Can you help me find more information about a medical condition, test, treatment, or hospital service?
Yes, we are happy to provide you with reliable medical information at your request, either through our print and online resources or a more personalized search depending on your specific needs. To ask a question you can visit us in room 354 of the Montreal Neurological Institute-Hospital, email us at infoneuro [at] muhc.mcgill.ca, or give us a call at 514-398-5358.
My loved one has just been diagnosed with a medical condition, and I want to learn more about the condition and how to best support them. Can you help?
Yes, the Neuro-Patient Resource Centre has books and free pamphlets on many medical conditions and navigating a new diagnosis for both patients and their loved ones. We can also help you find useful services for patients and family in Montreal or Quebec at large. If we do not have any books or services that suit your needs, we can do a more personalized search to answer all your questions.
How do I make a first appointment with a department or clinic at The Neuro (Montreal Neurological Institute-Hospital)?
Please visit The Neuro website here for full details. You will find the instructions and steps to follow.
How do I find or participate in a clinical trial at The Neuro (Montreal Neurological Institute-Hospital)?
Please visit The Neuro's Clinical Research Unit website here. You will find the complete list of The Neuro's recruiting clinical trials. For general questions, contact the Unit by email info-cru.neuro [at] mcgill.ca or by phone (514) 398-5500.
