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A disconnect between job title and actual duties leads to “glossy work”
Professor Lisa Cohen once coined the popular term “glossy work” to describe a mismatch between an employee’s job title and day-to-day responsibilities. In “How to Recognize and Avoid the Toxic Glamour of Glossy Work,” she highlights the disappointment that can result when a job fails to live up to employee expectations. In her experience, honesty and constant communication are key to correcting the mismatch.